Red Hat Telco Program Manager, Customer Experience and Engagement in Westford, Massachusetts
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Manage highly technical projects to successful completion from initiation through delivery to closure. Red Hat's Customer Experience and Engagement (CEE) team is looking for a senior-level Telco Program Manager with a full understanding of industry-standard project management practices and familiarity navigating complex IT projects to join us in Westford, MA. In this role, you'll work with stakeholders within the CEE team to coordinate cross-functional teams on projects of diverse scope. You’ll help instill an organizational project management discipline and serve as an ambassador and evangelist for the adoption of project management fundamentals, principles, and methodologies throughout the CEE team. In addition to project management experience in a complex and global technical organization, you’ll need to have a collaborative mindset and passion for motivating the workplace.
Primary job responsibilities
Under minimal direction, lead project planning, scheduling, monitoring, and reporting activities for Red Hat’s CEE projects
Control project requirements, scope, and change management issues
Determine, monitor, and review all project economics to include costs, operational budgets, staffing requirements, resources, and risk
Work with management to develop project proposals, charters, estimates, and schedules
Plan, schedule, monitor, and report on activities related to projects that you manage
Establish appropriate metrics for measuring key project criteria
Develop detailed communications and reporting procedures for projects
Manage project change using repeatable methodologies and clear communication with project stakeholders
Undertake status review meetings among project team members and stakeholders
Integrate and use specific industry and company-standard project management (PM) and technical delivery methodologies, like the PM methodologies based on Project Management Institute (PMI) standards and the CEE project management life cycle
Assist in the training of the project team on application of appropriate procedures and advise team members to accomplish project goals to meet established schedules and resolve technical and operational issues
Coach and mentor junior-level project managers when necessary
8+ years in a project or program management role, managing complex technical programs and projects
Practical experience in the telecommunications industry, particularly in a technical role
PMI Project Management Professional (PMP) certification
Record of successfully managing high-complexity programs in multicultural and multidisciplinary teams
Experience managing both agile and waterfall-style projects
Experience with establishing and contributing to process improvements
Outstanding written and verbal communication skills in English; solid interpersonal and leadership skill and analytical abilities
Ability to work effectively across a widely diverse management team, as well as a broad spectrum of internal partners
Detail-oriented and able to work in a very fast-paced environment
Ability to articulate the program and project management value proposition and serve as an evangelist for PM techniques and CEE PM methodologies
PRINCE2, Information Technology Infrastructure Library (ITIL), Certified Scrum Master, Six Sigma, MSPM, or Prosci certifications are a plus
Experience with IT support management methodologies and techniques is a plus
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Job ID 62082
Category Program Management, Project Management