Red Hat Technical Program Manager - Customer Scenarios in Westford, Massachusetts
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Red Hat's Customer Experience and Engagement (CEE) team is looking for a Technical Program Manager with a full understanding of industry standard project and program management practices and familiarity navigating complex IT projects to join us in Westford, MA. In this role, you will manage highly complex program to successful completion from initiation to delivery and work with stakeholders within CEE to coordinate cross-functional teams on projects of diverse scope. You'll help to instill organizational program management discipline and serve as an ambassador and evangelist for the adoption of program life cycle and project management fundamentals, principles, and methodologies throughout the CEE team. In addition to project management experience in a complex and global technical organization, you'll need to have a collaborative mindset and passion for motivating the workplace.
Primary job responsibilities
Guide the delivery of customer-focused testing and documentation to enhance the interoperability and usability of Red Hat's offerings
Under minimal direction, create and evolve the program strategy based on alignment with company and stakeholder objectives
Build and control program requirements, scope, and change management issues
Identify program success criteria and establish metrics for measuring key program outcomes
Develop and communicate program roadmaps and establish clear program milestones
Lead project planning, scheduling, monitoring, and reporting activities for program-related initiatives
Determine, monitor, and review all program and project economics to include costs, operational budgets, staffing requirements, resources, and risk management
Develop and effectively deploy program communications and establish clear reporting structure for projects
Manage project change using repeatable change control methodologies and clear communication with project stakeholders
Integrate and use specific industry and company-standard project management and technical delivery methodologies (e.g., project management methodologies based on PMI standards and the CEE Program Management Life Cycle)
Coach and mentor junior-level project or program managers when necessary
7+ years of experience working in a program or project management role, managing complex technical projects
PMI Project Management Professional (PMP) or Program Management Professional (PgMP) certification(s)
Record of successfully managing high-complexity IT-related programs in multicultural and multidisciplinary teams
Familiarity with agile and waterfall project management methodologies
Experience establishing and contributing to process improvements
Outstanding written and verbal communication skills in English; solid interpersonal and leadership skills and analytical abilities
Ability to work effectively across a widely diverse management team as well as a broad spectrum of internal partners
Detail-oriented and able to work in a very fast-paced environment
Ability to articulate the program and project management value proposition and serve as an evangelist for project management techniques and methodologies
Practical experience with Linux operating systems and open source software development is a big plus
PRINCE2, Information Technology Infrastructure Library (ITIL), Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO), Six Sigma, MSPM, or Prosci Certified Change Manager (CCM) certification(s) are a plus
Experience with IT support management methodologies and techniques is a plus
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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Job ID 64288
Category Program Management, Technical Support