Red Hat Business Process Analyst - Analytics in Westford, Massachusetts
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Make a difference in both existing and new Red Hat solutions, programs, and processes. The Red Hat Program Management team is looking for a Business Process Analyst to join us in Westford, MA. In this role, you will work across multiple geographically dispersed functional teams to support focus efforts relating to improved product delivery. You will facilitate the implementation of special projects navigating a complex array of internal processes, assist in developing analyses to improve and streamline process interlocks, and manage the incoming feature request backlog for several development support tools. You will work closely with leadership in Program Management, Product Management, Product Marketing, Release Engineering, and other functional teams. We’ll need you to be an integral part of the Program Management team responsible for delivering Red Hat's Product and Technologies (P’n’T) solutions.
Primary job responsibilities
Manage requirements process for several internal tools
Support the implementation of special projects from kickoff to completion
Ensure informed decisions and governance by bringing together stakeholders
Coordinate with the program managers to interlock business processes
Actively identify and escalate issues and potential obstacles
Enable an environment of collaboration and accountability
Perform and curate root cause analysis process
Bachelor's degree in a related field
5-10 years of experience delivering technology-related services or products
Technical knowledge of and experience with software product development
Ability to work in an ever-changing environment with globally distributed team members
Dynamic and effective virtual meeting facilitation skills through phone and internet
Familiarity with different project management methodologies and tools
Risk mitigation and change management skills
Excellent communication skills
Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification is a plus
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Job ID 62360
Category Software Engineering