Red Hat Associate Manager, Customer Content Services in Westford, Massachusetts

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Oversee a team of technical writers. The Red Hat Customer Content Services team is looking for an Associate Manager to join us in Westford. MA. In this role, you will manage a team that plays a critical role in Red Hat's value proposition, enabling customers to adopt our solutions and achieve their technical and business goals. You'll collaborate with your peers around the world to shape and guide our strategic initiatives for developing customer-centric content. You'll guide the work and direction of your team to create content that is technical, engaging, and easy to use. As an Associate Manager, you'll demonstrate leadership and apply your own technical writing experience to inspire, motivate, and develop your team members.

Primary job responsibilities

  • Provide direction, coaching, and mentoring to increase your team's capabilities and effectiveness, develop their competencies, and ensure they are meeting the goals and expectations of their role

  • Partner with documentation program managers and content strategists to motivate and enable your team to meet project goals

  • Organize and coach your team to effectively meet customer needs and company goals

  • Work with your peers to understand global staffing needs, the required skills and experience to fill those needs, and how to identify these skills in candidates when hiring

  • Coordinate with your peers globally to ensure collaboration and consistency with content tasks

  • Promote cross-functional coordination between technical writers and customer-facing technical associates across the company

Required skills

  • Experience working as a technical writer in an enterprise software organization

  • Experience with people management, documentation team leadership, or documentation program management

  • Demonstrated record of improving customer experiences (both internal and external)

  • Excellent written and verbal communication skills in English

  • Experience working in teams distributed around the world

  • Passion for and experience promoting change and continual improvement

  • Experience with agile software development

  • Familiarity with Red Hat's enterprise solutions portfolio and related industry offerings

  • Bachelor's degree in computer science, IT, technical communications, or something closely related, or equivalent experience within the enterprise IT sector

  • Familiarity with the open source development model and open source software solutions is a plus

  • Familiarity with enterprise Java and cloud technologies in the enterprise sector is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 62253

Category Product Documentation