Red Hat Agile Engagement Lead, Open Innovation Labs in Singapore, Singapore
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Become the heartbeat of an Open Innovation Labs (OIL) residency, coaching and nurturing novice customers. The Red Hat OIL team is looking for an Agile Engagement Lead to join us in Singapore. In this role, you will use a variety of agile and modern application development practices, along with emerging technologies from open source communities. You’ll work together with small teams of consulting engineers and customers to build, test, and iterate innovative application prototypes which deliver real business value. You’ll also be involved in the wider transformation our customers are going through, serving as the catalyst of these transformations. For that reason, you’ll need to have solid transformation knowledge and feel comfortable talking to C-level executives about how we can support their business goals, running workshops, and putting together strategic proposals that support these initiatives. As an Agile Engagement Lead, you will support everything from the selling and scoping of OIL residencies and projects, to guiding the delivery team’s implementation of these projects, ensuring customer success. Throughout the life cycle of a residency or project, you will have control and oversight from kickoff to closeout, determining scope details, and monitoring the project's progress to ensure that it conforms to customer expectations and contractual agreements.
Primary job responsibilities
Inspire customers to embrace Red Hat’s open approach as a means of transforming not only what they do, but how they do it
Innovate our current thinking and develop new approaches to change how organizations and teams deliver software and systems
Develop teams of agile coaches, developers, and testers to embrace the agile methodology and identify and resolve impediments
Work with customers on initiatives to support agile transformations across both business and technical teams
Serve as an agile project manager for OIL residencies, including residency planning and management, team management, process management and improvement, team building, and support and coaching of the owners of our offerings
Coach owners of our offerings to create product vision and roadmap
Support teams in converting existing product requirement documents to product backlogs
Coach owners of our offerings to write effective user stories, prioritize backlog based on business value, and track value points in sprints
Handle change management and escalations
Support sales and business development for the OIL team
Create efficient, quality proposals for customers by ensuring that all needs are defined through analyses of customer environments and expectations
Build interpersonal relationships with other Red Hat teams and serve as a trusted adviser for major Red Hat’s customers
Engage with and persuade C-level executives
Experience in customer-facing positions as a professional services consultant
5+ years of experience as a senior scrum master with a coaching mentality in an agile environment with an organization that ships software
Solid experience in using agile project management tools and methods
Excellent cross-functional communication skills; solid written and verbal communication skills and ability to present to C-level executives
Experience in sales or supporting the sales of professional services, including development of the statements of work (SOWs), pricing, large-scale proposal development, and customer development
Willingness to travel up to 75%
Bachelor's or MBA degree is a plus
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Job ID 63537