Red Hat Deal Desk Specialist in Sao Paulo, Brazil

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Help the Deal Desk team facilitate the implementation of non-standard or complex deals. The Red Hat Sales Operations team is looking for a Deal Desk Specialist to join us in Sao Paulo, Brazil. In this role, you will provide assistance to the Sales team and stakeholders in the structuring and documentation of complex deals while adhering to the corporate policies, processes, programs, and systems that affect the structuring and implementation of revenue transactions. You’ll need to have passion, dedication, and proven ability to understand complex problems while providing explanations and solutions which are sound and clearly communicated.

Primary job responsibilities

  • Establish solid, trusted working relationships with all Red Hat teams that contribute to the structure of, or may be impacted by, the non-standard or complex deals, specifically the Sales, Business Affairs, Finance, Operations, Product Management, Product Marketing, Global Professional Services, and Customer Experience and Engagement teams

  • Review business terms language in non-standard or complex agreements for compliance with corporate policies; ensure use of Red Hat agreements and business forms whenever possible

  • Draft business terms language for non-standard or complex agreements as required; work closely with Business Affairs and Revenue teams on contract review and revision

  • Work with multiple internal teams in responding to RFPs to produce compelling, cohesive response documents that comply with corporate and financial policies

  • Ensure that deal practices are documented, optimized, communicated, adhered to, and in support of global financial, operational, and sales objectives

  • Advise on deal structure and possible ramifications

Required skills

  • Excellent written, verbal, and presentation skills; experience with drafting contract language is a plus

  • Ability to communicate across all levels of management

  • Proven skills in negotiation, analysis, logic, problem-solving, crisis management, and leadership

  • Familiarity with operations, order processing, revenue recognition, legal contracts, purchase orders, and license agreements

  • Organized, detail-oriented, motivated, and persistent with skills in diplomacy and persuasion

  • Proficient in spreadsheet analysis

  • Comfortable handling multiple, urgent-priority tasks or projects and relationships under pressure and stress

  • Adept at working quickly and thoroughly under changing conditions and timetables

  • Experience, preferably with a technology company, working in a rapidly-changing, deadline-based role involving interaction with multiple levels of management and peers

  • Background in finance, revenue, contracts, legal administration, or operations (business, sales, and channel)

  • Bachelor's degree

  • Fluent language skills in English

  • Experience with (SFDC) and Oracle a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 61960

Category Operations