Red Hat Software Engineer - OpenShift in San Francisco, California
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Host and manage systems within the public cloud. The Red Hat Engineering team is looking for a Software Engineer to join us in San Francisco, CA. In this role, you will be responsible for keeping the OpenShift by Red Hat platform available and secure by interacting with other site reliability engineers and engineering teams to manage provisioning, upgrades, and problem detection in clusters. You’ll be responsible for delivering automation for issue remediation, incident management, and fault resolution to ensure that service-level agreements (SLAs) are met.
Primary job responsibilities
Interact with automated monitoring and healing infrastructure to ensure healthy environments
Develop automation to auto-correct or completely prevent issues in our online solutions
Participate in release cycles of our offerings, deploying code to integration, staging and production environments, integrating with continuous integration (CI) and continuous delivery (CD) tools, monitoring, and change management
Perform software updates, peer code reviews, testing, and Common Vulnerabilities and Exposures (CVE) analysis; respond to security threats
Identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions
Resolve customer issues in cooperation with Red Hat's global customer support team and partner support teams
Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediating problems in our environment
Participate in a regular shift and on-call rotation; this will include a weekend working schedule
Experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora hosted at a cloud provider like Amazon Web Services (AWS), Google Compute Engine (GCE), or Microsoft Azure
Experience with enterprise systems monitoring; knowledge of Prometheus, Zabbix, or Nagios is a plus
Experience with enterprise configuration management software like Ansible by Red Hat, Puppet, or Chef
Experience delivering a hosted service
Demonstrated ability to quickly and accurately troubleshoot system issues
Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
Solid communication skills and experience working directly with and presenting to customers
Experience with Kubernetes or Docker-based containers is a plus
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Job ID 62920
Category Software Engineering