Red Hat Platform Technical Account Manager - Central U.S. in Remote, United States
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Red Hat's Global Customer Success team is looking for an experienced, enterprise-level system engineer to join us as a Platform Technical Account Manager in the Central U.S. In this role, you'll work with a small set of key customers to provide practical technical and architectural guidance for the Red Hat. You will provide a level of premium support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customer's environments, facilitating collaboration with their other vendors, and advocating on their behalf.
Primary job responsibilities
Meet with enterprise customers to gain an understanding of their technical infrastructure, environment, hardware, and products
Perform technical reviews and share knowledge to actively identify and prevent issues
Gain understanding of customer technical infrastructures and environments, hardware, and offerings
Partner closely with Red Hat Engineering, Product Management, and Technical Support teams to debug, test, and resolve issues
Provide advice and guidance to customers about their current and future Red Hat offerings
Manage customer use cases and maintain clear and concise case documentation
Serve as a customer advocate within Red Hat
Create documentation regarding customer issues and technical details on how to resolve
Collaborate with technical support engineers as a technical resource and subject-matter expert
5+ years of Linux or UNIX system administration experience; preferably in a sys-admin, solution architect, or consulting or professional services role
Prior experience in a technical support, customer success, development, engineering, or quality assurance organization
Outstanding verbal and written communication skills
Ability to manage and grow existing enterprise customer relationships by delivering active, relationship-based support
Ability to explain complex information to customers clearly and concisely
Ability to manage multiple issues and projects with an eye for detail
Currently residing in the Central United States
Bachelor's degree in a technology-related discipline, preferably computer science or engineering
The following is considered a plus:
Technical knowledge of the Linux kernel and Linux file system
Red Hat Certified Engineer (RHCE)
Practical experience with a variety of hardware vendors
Experience in system management, cloud, or server virtualization
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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Job ID 62474
Category Technical Support