Red Hat JBoss Middleware Technical Account Manager - Northeastern U.S. in Remote, Massachusetts
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Help us tailor technical support for out customers while gaining an understanding of their IT infrastructures, internal processes, and business needs. The Red Hat Global Customer Success (GCS) team is looking for an experienced, enterprise-level Java software engineer to join us as a JBoss Middleware Technical Account Manager in the Northeastern US. In this role, you will provide architectural guidance and implementation advice to enterprise customers for the Red Hat JBoss Middleware portfolio of solutions, as well as high level of engagement that builds, maintains, and grows long-lasting customer loyalty. You will also help debug, quantify, and test issues escalated by customers for Red Hat middleware technologies and partner closely with associates from our development engineering, product management, and technical support teams to quickly resolve issues.
Primary job responsibilities
Perform technical reviews and share knowledge to actively identify and prevent issues
Gain an understanding of customers' technical infrastructure, hardware, and products
Perform initial or secondary investigation and respond to online and phone support requests
Deliver key Red Hat JBoss Middleware portfolio roadmap updates and assist customers with product upgrades
Manage customer cases and maintain clear and concise case documentation
Serve as the customer advocate within Red Hat
Manage and grow existing enterprise customer and partner relationships by delivering high-quality support
Travel regionally to visit customers occasionally
5+ years of professional Java coding and development experience
Development-level experience analyzing and debugging Java and C++ application issues at the language-level, including code development, code review, stack traces, etc.
Practical experience with Java middleware technologies like Red Hat JBoss EAP, Red Hat JBoss Fuse, IBM WebSphere, and Oracle WebLogic
Experience in a support, development, engineering, or quality assurance organization
Ability to take ownership of issues while maintaining a high level of detail
Outstanding written and verbal communications skills
Bachelor's degree in a technology-related discipline; computer science or engineering are preferred
Knowledge of JEE platform and experience working on large-scale enterprise Java projects is preferred
Experience with business logic and Platform-as-a-Service (PaaS) cloud solutions would be a significant plus
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Job ID 62449
Category Technical Support