Red Hat Engagement Lead - Open Innovation Labs in Remote, Massachusetts
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Be the heartbeat of an Open Innovation Labs residency, and create the catalyst for large-scale transformation the Open Source Way. Red Hat Open Innovation Labs is a diverse and exceptional global team at Red Hat. The Innovation Labs team is looking for an Engagement Lead to join us in Massachusetts. In this role, you'll be one of the experienced agile coaches who have lead agile transformations and can coach and nurture fledgling product owners. Our Engagement Leads not only act as the agile project managers in our residencies, but also act as the catalysts of these transformations. So, you should feel comfortable working with C-level executives to support their business goals, and equally comfortable running workshops and putting together strategic proposals that support these transformation initiatives. You'll support everything from the selling and scoping of Open Innovation Labs residencies and projects, to leading the delivery team's implementation, ensuring customer success. Throughout the life cycle of a residency or project, you will have control and oversight from kickoff to closeout, including determining scope details and monitoring the project's progress to ensure it conforms to customer expectations and contractual agreements. Help us solve big problems in our customers, partners, and communities, using the power of open source.
Primary job responsibilities
Learn quickly, from how our customers use Red Hat solutions, to how to position Labs to our Public Sector clients, as the experience with our technology platform and methodology is not required
Within 2 months, you should be prepared to Lead a residency team by acquiring the following:
Be able to partner with clients to lead them through an agile transformation
Coach and enable delivery teams on modern application design and development practices
Support teams in creating product vision and roadmap, writing effective user stories, prioritizing backlog based on business value, in Jira
Understand residency planning and management, team management, process management and improvement, and team building skills
Develop understanding of how Red Hat platform technologies work and are positioned in the market
Within 6 months, you should be ready to lead a larger Labs engagement project and support the sales process by attaining the following:
Become an agent of change for customer organizations
Innovate on our current thinking and develop new approaches to change how organizations and teams deliver software and systems
Create solid relationships with customers and partners
Build interpersonal relationships with other Red Hat departments and act as a trusted adviser to major Red Hat customers
Support pre-sales and scoping of Consulting Solutions as well as sales and business development for the Open Innovation Labs
Integrate creative and innovative ways to position a strategic direction
Expertise delivering business value through experience Product Designer or Product Manager or professional services role, using methodologies like Design Thinking and Lean
5+ years of experience as a Scrum Master with a scrum coaching mentality in a 100% agile environment with an organization that ships software products
Great written and verbal communication skills with the ability to speak in public and present in front of customers
Comfortable with ambiguity and facilitating discussions to explore best possible solutions
Ability to lead with imagination, courage, and curiosity
Understanding of the Red Hat business strategy and economic model; good business insight and judgement
Knowledge of project management processes and experience with revenue-based project reporting
Willingness to travel up to 50-75%
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Job ID 62397