Red Hat Technical Product Manager - Red Hat Management Portfolio in Raleigh, North Carolina

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Experience and Engagement (CEE) Product Management team is looking for a Technical Product Manager to join us in Raleigh, NC or Westford, MA. In this role, you will focus on the Product Experience with the Red Hat Management portfolio, which includes Red Hat Satellite, Red Hat Cloudforms, Ansible by Red Hat, Red Hat Insights, and other solutions. You will work with the product teams to ensure that this software delivers an outstanding customer experience while delivering on Red Hat's Value Proposition. As a Technical Product Manager, you will use your professional industry experience and expertise to understand solution issues and make recommendations on behalf of enterprise customers to enhance their experience.

Primary job responsibilities

  • Analyze and create business cases and requirements for technical support offerings

  • Provide content for support offerings in close collaboration with strategic product teams and support delivery teams

  • Review product roadmaps and strategies for new and existing solutions, and develop proposals for supporting them to achieve organizational goals

  • Collaborate with engineering and product management teams to ensure supportability for solutions

  • Create compelling stories for quarterly service and product reviews that identify trends and opportunities for improvement

  • Assess educational requirements and content for new solutions, technologies, and services

  • Provide customer and market analysis for technical support offerings

Required skills

  • Bachelor's degree in computer science, engineering, or business

  • 5+ years of experience in software product management, technical support management, or engineering management

  • Working experience within the enterprise software industry

  • Excellent written and verbal communication skills, with the ability to build and maintain relationships

  • Solid understanding of enterprise-level server and application environments; knowledge of middleware, developer, and container technologies is a plus

  • Understanding of Red Hat's Management portfolio is an advantage

  • Familiarity with Red Hat solutions portfolio and open source software development is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 62181

Category Technical Support