Red Hat Documentation Program Manager, Customer Content Services in Raleigh, North Carolina
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Guide the implementation of content strategies with our global team of technical writers. The Red Hat Customer Content Services team is looking for an organized and energetic Documentation Program Manager to join us in in Raleigh, NC. In this role, you will partner with the content strategy and technical writing teams to put into motion comprehensive content plans that encompass feedback from a broad range of stakeholders. You’ll work within product release cycles which are fast-paced and increasingly require solution-based content to be created across technologies. As a Documentation Program Manager, you will play a critical role in the seamless implementation of content plans through resource allocation, capacity planning, status reporting, and problem-solving.
Primary job responsibilities
Work closely with content strategists and writers to divide the content strategy into separate tasks and ensure that all tasks have owners
Determine writing schedules based on resource availability of the writing teams and the prioritization of requirements by the content strategist
Resolve blockers and solve other problems that arise during content development to ensure that writing is completed on schedule
Monitor bug reporting systems for both documentation and bugs in our offerings that affect content and work with content strategists and writers to schedule their resolution
Thoroughly document workflows and processes and regularly communicate writing schedule status to members of the Customer Content Services team
3-5 years of experience managing programs or projects within the enterprise information technology industry
Ability to coordinate activities of geographically and functionally diverse teams, including tracking capacity, status, change requests, blockers, etc.
Outstanding writing, editing, grammar, and verbal communication skills, including an ability to set and negotiate expectations
Experience with modular and topic-based documentation, especially converting to topic-based content from traditional book models
Proven record of consistently demonstrating qualities of diplomacy, problem-solving, and decisiveness within a matrixed and consensus-driven environment
Experience with agile methodologies and comfort with rapid iteration and fast delivery
Experience with version control systems; experience and comfort with Git is a big plus
Demonstrated success taking accountability for project implementation and completion
Familiarity with Red Hat's enterprise solutions portfolio and open source software business models
Bachelor's degree in IT, business, technical communications, or a related field
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Job ID 62823
Category Product Documentation, Program Management