Red Hat Benefits and Employee Relations Operations Coordinator in Raleigh, North Carolina

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat People (HR) team is looking for a Benefits and Employee Operations Coordinator to join us in Raleigh, NC. In this role, you will provide on-site benefits and employee relations support and will assist in resolving inquiries and delivering services related to both functional areas throughout North America and Latin America. You'll carry out operational processes to ensure that Red Hat's programs are administered in accordance with People team processes, plan provisions, company policies, and legal requirements.

Primary job responsibilities

  • Provide customer service support to managers and associates on Red Hat benefits processes, programs, and policies

  • Escalate or transfer tickets to the Benefits team as needed and respond to routine questions

  • Administer the U.S. leave of absence process

  • Present benefits overview at new hire orientation

  • Partner with U.S. Benefits team to carry out open enrollment processes

  • Actively identify opportunities to improve processes and workflows to support increased operational excellence and efficiencies

  • Manage the involuntary separations process, including the completion of webforms and coordination of offboarding with various teams like IT, Global Work Solutions, Payroll, etc.

  • Escalate or transfer tickets to the Americas Regional Delivery team as needed and respond to routine questions

  • Provide customer service support to managers and associates on Red Hat employee relations processes, programs, and policies

  • Manage associate accommodations requests for equipment

  • Facilitate the monthly global exit survey status report

Required skills

  • Bachelor’s degree or equivalent experience

  • 1-3 years of Benefits and Leave of Absence administration experience

  • 1-3 years of prior employee relations experience

  • Great customer-service and interpersonal skills

  • Excellent written and verbal communication skills, as well as keen attention to detail

  • Excellent time-management and multitasking skills

  • Experience with general employment laws is preferred

  • Spanish or Portuguese language skills are a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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Job ID 62328

Category Human Resources