Red Hat Technical Support Engineer in Pune, India

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Become part of a fast-paced innovative company that is changing the way software is developed, sold, and supported. Red Hat’s Customer Experience and Engagement (CEE) team is looking for a skilled Java expert to join us as a Technical Support Engineer in Pune, India. In this role, you will support the Red Hat JBoss Enterprise Application Platform (JBoss EAP), assisting customers with middleware code and architecture. You’ll provide an important level of technical assistance to ensure that our highly-valued customers get the most out of the our offerings. Your responsibilities will extend beyond product support, as you will take on the role of a trusted partner to our enterprise customers by offering developer-to-developer assistance for Red Hat JBoss Middleware open source software. As a Technical Support Engineer, you will work closely with junior and senior engineers and developers, writing new code, fixing and improving existing code, and providing highly technical solutions to support requests. You’ll also write patches, provide Red Hat JBoss Middleware updates, and contribute ideas through participation in an open and collaborative team environment. This is a highly skilled position that requires an engineer with initiative.

Primary job responsibilities

  • Provide a high, detailed level of technical assistance to ensure that our customers get the most out of our Red Hat JBoss Middleware offerings

  • Engage and collaborate with open source developers around the world

  • Offer developer-to-developer assistance for the Red Hat JBoss Enterprise Application Platform (JBoss EAP)

  • Work alongside in-house developers, writing new code, fixing and improving existing code, and providing highly technical solutions and contribute to the Red Hat JBoss Middleware and open source software communities

  • Serve as a technical point of contact for a technology of your choosing within the Red Hat JBoss Middleware suite

  • Develop patches and feature requests to provide upstream to the community and downstream to customers

  • Advise customers on JEE architectural design decisions

  • Work with other open source projects to help customers integrate Red Hat’s offerings with their applications

Required skills

  • 4+ years of professional JEE platform experience

  • Deep experience with one or several JEE or application server technologies like JMS, Web Services, SOAP, REST, servlets, JSP, JDBC, Hibernate, Struts, Teiid, metametrix, Arquillian, Drools, Apache Tomcat or DataSource, FuseSource, Apache Camel, OSGI, AMQ, Karaf, Fabric, SwitchYard, Version Control, Build Tool, OpenShift by Red Hat, or Docker

  • Solid knowledge of the JEE platform

  • Practical experience with application server technologies like Red Hat JBoss Middleware, IBM WebSphere, or Oracle WebLogic

  • Experience with databases and SQL

  • Solid troubleshooting and debugging skills; passion for problem-solving and investigation

  • Ability and willingness to learn new open source middleware technologies

  • Very clear and effective written and verbal communications skills in English

  • Ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat’s associates

  • Bachelor’s degree in engineering or computer science is a plus; equivalent experience within the enterprise IT sector will also be considered

  • Solid understanding of Java programming APIs and popular Java frameworks is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 63618

Category Systems Engineering