Red Hat Software Maintenance Engineer in Pune, India
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Join one of the fastest growing enterprise software and services companies and the leader of open source software. The Red Hat Support Engineering team is looking for a Software Maintenance Engineer focusing on Infrastructure-as-a-Service (IaaS) to join us in Pune, India. In this role, you'll help resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize up-time and reduce IT costs. The Support Engineering group is dedicated to resolving issues quickly and efficiently. You will collaborate with our customers' top developers and architects and assist our technical support engineers with complex and challenging issues. You'll also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community.
Primary job responsibilities
Partner with the upstream communities for OpenStack and other NFV related technologies to develop and review patches and test cases
Analyze upstream development against current customer reported defects and develop patches to resolve the issue
Use optimal tools to diagnose issues with Red Hat OpenStack components, Red Hat Virtualization platform, Linux Kernel, NFV technologies like dpdk, SR-IOV and NUMA
Record customer interactions including investigation, troubleshooting, and resolution of issues
Work closely with Red Hat development engineering, and assist production support engineers and technical account managers
Demonstrate considerable judgment in selecting methods and techniques to obtain solutions
Maintain a commitment to providing the best experience possible for Red Hat customers
Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
Assist in the development of comprehensive and reusable self-service solutions for future incidents
Based on current-future milestones of the Red Hat OpenStack plan, request for technical sessions and hardware to prepare the teammates to build new skills required
Bachelor's degree in a technical field; engineering or computer science is preferred
5+ years of experience as a support or development engineer for virtualization or cloud technologies on Linux
Experience working with IaaS platforms and NFVi projects
Good understanding of Linux command line tools
Solid development-level experience with Python and experience writing patches preferred
In-depth knowledge of KVM Virtualization Platform, Linux networking, network architecture, high availability, identity management, and REST APIs
Experience with tcpdump analysis, Open vSwitch networking, and MySQL databases
Committed to providing the best experience possible for Red Hat customers
Linux operating system installation, configuration, upgrade, maintenance, troubleshooting, and performance tuning experience is highly preferred
Upstream involvement in open source projects (patches submitted for upstream inclusion) is a plus
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Job ID 62080
Category Technical Support