Red Hat Senior Technical Support Engineer in Pune, India
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Help us resolve issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize up-time and reduce IT costs. The Red Hat Support Engineering team is looking for a Senior Technical Support Engineer to join us in Pune, India. The Support Engineering team is dedicated to resolving issues quickly efficiently. In this role, you will collaborate with our customers' top developers and architects and assist our technical support engineers with complex and challenging issues. You'll also partner closely with development engineering teams and work alongside some of the brightest developers in the open source community as well as with Red Hat’s key strategic cloud partners like Microsoft to jointly solve multi-vendor customer issues. This position is a great opportunity to join one of the fastest growing enterprise software and services companies and the leader of open source software.
Primary job responsibilities
Partner with the OpenShift Online and OpenShift Origin communities to develop and review patches and test cases
Analyze upstream development against current customer reported defects and develop patches to resolve the issue
Use tools like cURL, Git, Docker, Kubernetes, strace, and Wireshark to investigate and troubleshoot technical issues
Record customer interactions including investigation, troubleshooting, and resolution of issues
Work closely with Red Hat development engineering, and assist production support engineers, and technical account managers
Partner with Red Hat strategic cloud partners like Microsoft to jointly solve multi-vendor customer issues
Demonstrate considerable judgment in selecting methods and techniques to obtain solutions
Maintain a commitment to providing the best experience possible for Red Hat customers
Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
Assist in the development of comprehensive and reusable self-service solutions for future incidents
Bachelor's degree in a technical field; engineering or computer science is preferred
4+ years of experience as a support or development engineer for Platform-as-a-Service (PaaS) Provider or Hosting Service
4+ years of experience with Linux or UNIX operating systems
Experience working with hosted applications, or large scale application deployments
Experience with Docker, Kubernetes, Open vSwitch, JBoss, Tomcat, NodeJS, Ruby (web frameworks), Python (web frameworks), Azure, and .NET
Experience with developer workflows, Continuous Integration (Jenkins), and Continuous Deployments paradigms
Good understanding of Linux tools, with an emphasis on cURL, Git, Docker, Kubernetes, strace, and Wireshark
Solid development-level experience with multiple programming languages and experience writing patches or pull requests
Commitment to providing the best experience possible for Red Hat customers
Excellent reading and writing skills in English; fluent English language skills are preferred
Experience with Amazon Web Services (AWS), CloudFoundry is a plus
Linux operating system installation, configuration, upgrade, and maintenance experience is a major plus
Upstream involvement with patches submitted for upstream inclusion is an advantage
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Job ID 62994
Category Technical Support