Red Hat Sales Operations Analyst in Pune, India

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Partner Program Enablement team is looking for a Sales Operations Analyst to join us in Pune, India. In this role, you will perform Partner program enablement activities to support Red Hat Partner Sales team in Europe, Middle East, and Africa (EMEA). You'll be responsible for new partner onboarding, partner program renewal management, partner performance management reporting, partner data management (consolidation, cleansing, and maintenance) as well as a host of other partner program enablement related activities for Red Hat partners in EMEA. We'll need you to be able to thrive in a fast-paced work environment and be committed to contributing to Red Hat's operational success.

Primary job responsibilities

  • Coordinate activities between the Channel Sales team and other teams like Marketing, Legal, Finance, or Order Management

  • Prioritize your workload to help partner sales teams meet all KPIs, goals, and objectives

  • Respond to requests from internal team members and partners through phone and email

  • Support partner managers to further develop relationships with their local partners

  • Follow up with tasks to resolution and regularly communicate statuses

Required skills

  • Bachelor's degree; equivalent degree at an accredited university or equivalent experience will also be considered

  • 3-5 years of industry experience in Partner Program Enablement team or partner data management

  • Interest in learning about our partner and channel ecosystem; motivation to join a highly successful technology company

  • Ability to work in a fast-paced environment

  • Initiative and the ability to prioritize your tasks

  • Ability to work both on your own and as part of a team

  • Fluent written and verbal communication skills in English

  • Ability to understand and transform data to meet customers' needs and business context in a customer-friendly, quality-first manner

  • Good analytical and quantitative skills, with the ability to work with large data while maintaining a high attention to detail

  • Proficient with spreadsheets

  • Experience working with Salesforce.com, as well as transactional reporting and CRM systems is preferred

  • Experience in a sales administration or customer support role is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 62715

Category Operations