Red Hat Knowledge Specialist in Pune, India

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Global Business Delivery team is looking for a Knowledge Specialist to perform knowledge and content management activities in support of Red Hat's Executive team out of Pune, India. In this role, you will work closely with Global Services Knowledge Management team. You’ll define and build software solutions to help global teams to organize, maintain, disseminate, find, and manage content. With your work, you will become a part of the global Knowledge Management team.

Primary job responsibilities

  • Write and patch content management system (CMS)

  • Test written code and implement project using Agile methodology

  • Define wireframes; design and implement web pages, implement web page back-end logic; define content related solutions

  • Define software architecture, integrate internal software systems, and explain solutions to stakeholders, addressing content needs of global teams

  • Plan software patch releases, design recommended CMS customization, define content workflows, and write software to automate content classification, uploading, and synchronization

  • Identify and address pain points and needs related to consulting and training technical content

  • Define and build software solutions to help global teams to organize, maintain, disseminate, find, and manage content

  • Support global Knowledge Management team

Required skills

  • Ability to work on your own

  • Good analytical skills and excellent English written and verbal communication skills

  • Advanced computer programing skills in Python, AngularJS, JavaScript, HTML, XML, web technology and Solr

  • 6+ years of experience in implementing full software development life cycle (preferably Agile), software development planning, software testing, and configuration management

  • 2+ years of experience in customizing any available content management software preferably Alfresco; Jive, Wiki or other advanced machine learning related CMS will also be considered

  • Bachelor’s degree in computer science or master’s degree in computer applications (MCA)

  • Experience or familiarity with open source or Red Hat solutions is preferred

  • Experience with machine learning or artificial intelligence (AI), natural language processing, or natural language based search is a major plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 60944

Category Finance