Red Hat Knowledge Specialist in Pune, India
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Global Business Delivery team is looking for a Knowledge Specialist to perform knowledge and content management activities in support of Red Hat's Executive team out of Pune, India. In this role, you will work closely with Global Services Knowledge Management team. You’ll define and build software solutions to help global teams to organize, maintain, disseminate, find, and manage content. With your work, you will become a part of the global Knowledge Management team.
Primary job responsibilities
Write and patch content management system (CMS)
Test written code and implement project using Agile methodology
Define wireframes; design and implement web pages, implement web page back-end logic; define content related solutions
Define software architecture, integrate internal software systems, and explain solutions to stakeholders, addressing content needs of global teams
Plan software patch releases, design recommended CMS customization, define content workflows, and write software to automate content classification, uploading, and synchronization
Identify and address pain points and needs related to consulting and training technical content
Define and build software solutions to help global teams to organize, maintain, disseminate, find, and manage content
Support global Knowledge Management team
Ability to work on your own
Good analytical skills and excellent English written and verbal communication skills
6+ years of experience in implementing full software development life cycle (preferably Agile), software development planning, software testing, and configuration management
2+ years of experience in customizing any available content management software preferably Alfresco; Jive, Wiki or other advanced machine learning related CMS will also be considered
Bachelor’s degree in computer science or master’s degree in computer applications (MCA)
Experience or familiarity with open source or Red Hat solutions is preferred
Experience with machine learning or artificial intelligence (AI), natural language processing, or natural language based search is a major plus
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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Job ID 60944