Red Hat Business Process Analyst in Pune, India
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Use your process and change management expertise to help the Sales team operate smoothly. The Red Hat Sales Operations team is looking for an experienced Business Process Analyst to join us in Pune, India. In this role, you will be responsible for guiding efficiency and creating an environment for delivering successful improvements across all aspects of our business. This position requires specialized expertise in process management, organizational effectiveness, change management and excellent communication skills. A key element of your role will be to analyse existing operational processes that support the sales cycle, in addition support the implementation of a continuous improvement framework to ensure that our processes support our changing sales models, rapid growth, and increasing product sales.
Primary job responsibilities
Directly engage with the Sales, Sales Operations and other business teams to identify and manage improvement opportunities
Incorporate data analysis, project management, and business process improvement methodologies to lead cross functional changes to business processes
Work with the Regional Sales Operations team to guide the implementation of global projects
Support management of business processes and governance
Understand the Red Hat Business Process Management Strategy and benefits it delivers to our stakeholders
Interface with the business to engage and lead functional stakeholders and subject matter experts to gather business requirements to design core processes
Participate as a subject matter expert in the development of quality process programs with the Regional Sales Operations teams
Contribute to the development of a sustainable continuous process improvement framework to increase sales and operational efficiency
Collaborate with IT and System Change Implementation Leads to ensure the correct mapping and impact of business processes to business systems
Partner with relevant groups within the business to define requirements for process design, development, and implementation of new business systems supporting sales
Measure performance and provide KPI's and metrics for key operational processes
Work with the business process manager to build a governance framework to capture and manage process change requests, assessing business impacts
5+ years of working in a business process management and improvement role
Bachelor's degree in engineering or business field
Experience with program and project management process, policy, and tools; good understanding of change management
Ability to deconstruct processes and policies and metrics, to identify areas of opportunity leading the development and implementation of new processes and policies
Ability to guide projects efficiently in a cross-functional environment by establishing respect and confidence in the business communities
Experience of working in a fast moving and pressurised operations environment
Focused on results and commercial environment with excellent business acumen
Excellent communication skills with the ability to motivate and inspire people where there is and is not a direct reporting relationship
Willingness to work across different functions
Demonstrated experience of managing stakeholder relationships
Ability to communicate complex ideas in simplified terms
Knowledge of sales methods
Lean Six Sigma certification is a plus
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Job ID 60699
Category Operations, Program Management, Project Management