Red Hat Business Analyst in Pune, India

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Customer Experience and Engagement (CEE) team is looking for a Business Analyst to join us in Pune, India. In this role, you’ll need to be a certified professional with a full understanding of industry standard project management practices and of Red Hat's internal policies and procedures. You’ll be responsible for providing business analyst support for the CEE Project Management Office (PMO). You'll perform a variety of analyst functions across the entire life cycle of multiple projects, supporting both project and program managers as needed. You’ll need to be adept at prioritizing your own work, have exceptional analytical skills, and be comfortable creatively solving ambiguous business and technical problems of varied scope and complexity with minimal direct supervision. As a Business Analyst, you will guide the completion of a variety of tasks within the project team like the development of project business cases, requirements gathering, project planning and monitoring tasks, requirements analysis, change management tasks, and the creation of formal project communications like progress reports and stakeholder presentations.

Primary job responsibilities

  • Guide the creation of project business case development of new PMO requests

  • Develop user stories and use cases for PMO projects

  • Assist in all project planning activities

  • Provide cost and benefit analysis for projects and programs

  • Assist projects with monitoring and controlling activities

  • Perform user acceptance testing of project deliverables

  • Lead the analysis, prioritization, documentation, management, simplification, and communication of project requirements

  • Assist with project communication functions like preparing project analysis reports and presentations for internal and external stakeholders

  • Work with the CEE Data Analytics team to guide the creation of relevant project data analyses

  • Support the PMO through the development of the business analysis formal processes, documentation, and collateral

Required skills

  • Exceptional analytical and critical thinking abilities

  • Excellent written and verbal communications skills in English, including technical writing skills

  • 5+ years of experience with project management or business analyst roles

  • Bachelor's degree; MBA is a plus

  • Thorough understanding of business process modeling, traceability, and quality management techniques

  • Skilled at translating customer needs into business solutions and requirements using creative problem-solving

  • Ability to perform cost and benefit analyses

  • Ability to work on your own and lead others during projects

  • Comfortable presenting to both technical and non-technical audiences

  • Proven ability to work collaboratively as well as with indirect peers

  • Valid Project Management Institute (PMI) Professional in Business Analysis (PBA) or International Institute of Business Analysis (IIBA) Certified Business Analysis Professional (CBAP) certification

  • Other relevant certifications including Information Technology Infrastructure Library (ITIL), Six Sigma, Project Management Professional (PMP), PRINCE2, etc.

  • Familiarity with Red Hat's solutions portfolio and open source software business models is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 62179

Category Software Engineering