Red Hat Business Analyst in Pune, India
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Customer Experience and Engagement (CEE) team is looking for a Business Analyst to join us in Pune, India. In this role, you’ll need to be a certified professional with a full understanding of industry standard project management practices and of Red Hat's internal policies and procedures. You’ll be responsible for providing business analyst support for the CEE Project Management Office (PMO). You'll perform a variety of analyst functions across the entire life cycle of multiple projects, supporting both project and program managers as needed. You’ll need to be adept at prioritizing your own work, have exceptional analytical skills, and be comfortable creatively solving ambiguous business and technical problems of varied scope and complexity with minimal direct supervision. As a Business Analyst, you will guide the completion of a variety of tasks within the project team like the development of project business cases, requirements gathering, project planning and monitoring tasks, requirements analysis, change management tasks, and the creation of formal project communications like progress reports and stakeholder presentations.
Primary job responsibilities
Guide the creation of project business case development of new PMO requests
Develop user stories and use cases for PMO projects
Assist in all project planning activities
Provide cost and benefit analysis for projects and programs
Assist projects with monitoring and controlling activities
Perform user acceptance testing of project deliverables
Lead the analysis, prioritization, documentation, management, simplification, and communication of project requirements
Assist with project communication functions like preparing project analysis reports and presentations for internal and external stakeholders
Work with the CEE Data Analytics team to guide the creation of relevant project data analyses
Support the PMO through the development of the business analysis formal processes, documentation, and collateral
Exceptional analytical and critical thinking abilities
Excellent written and verbal communications skills in English, including technical writing skills
5+ years of experience with project management or business analyst roles
Bachelor's degree; MBA is a plus
Thorough understanding of business process modeling, traceability, and quality management techniques
Skilled at translating customer needs into business solutions and requirements using creative problem-solving
Ability to perform cost and benefit analyses
Ability to work on your own and lead others during projects
Comfortable presenting to both technical and non-technical audiences
Proven ability to work collaboratively as well as with indirect peers
Valid Project Management Institute (PMI) Professional in Business Analysis (PBA) or International Institute of Business Analysis (IIBA) Certified Business Analysis Professional (CBAP) certification
Other relevant certifications including Information Technology Infrastructure Library (ITIL), Six Sigma, Project Management Professional (PMP), PRINCE2, etc.
Familiarity with Red Hat's solutions portfolio and open source software business models is a plus
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Job ID 62179
Category Software Engineering