Red Hat Associate Technical Support Engineer in Pune, India

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Experience and Engagement (CEE) team is looking for an Associate Technical Support Engineer with excellent technical and customer service skills to join us in Pune, India. In this role, you'll become an expert on Red Hat technologies, including Red Hat Enterprise Linux (RHEL) and our storage and cloud solutions, and provide technical support for our enterprise customers primarily through the phone and internet. As an Associate Technical Support Engineer, you will be responsible for performing basic investigation and troubleshooting to resolve difficult customer issues both quickly and effectively. The customers you'll interact with are often other engineers, so we'll need you to develop your technical skills by becoming a Red Hat Certified Engineer (RHCE) and getting up to speed with our storage system.

Primary job responsibilities

  • Provide technical support to Red Hat enterprise customers

  • Work with Red Hat enterprise customers across the globe on a 24/7 basis that requires one to work in different shifts periodically

  • Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues

  • Exceed customer expectations by providing outstanding customer service

  • Consult with and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction

  • Contribute to the global Red Hat knowledge management system while working on customer issues

Required skills

  • 2+ years of Linux experience in the enterprise sector, with excellent administration skills

  • Thorough knowledge of the Linux kernel, networking, and memory management

  • Excellent troubleshooting skills, and a passion for problem solving and investigation

  • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 63813

Category Technical Support