Red Hat Project Manager - Customer Experience, Quality and Risk Management in Mclean, Virginia

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Consulting team is looking for an energetic and results-oriented ​Project Manager to join the Project Management Office. In this role, you will apply your diverse skill set to support Red Hat's Customer Experience, Project Quality, and Risk Management (CXPQRM) team, leading medium-complexity internal projects with a focus on increasing project delivery excellence. You’ll coordinate cross-functional teams and progress measurement activities for the Consulting team. This role should ideally be based in our Tyson's Corner, VA or Raleigh, NC offices. Successful applicants must reside in a state where Red Hat is registered to do business.

Primary job responsibilities

  • Facilitate presales technical reviews with key stakeholders in support of the Consulting Services team to ensure accurate scoping, resource allocation, and documentation

  • Complete regular internal and external status reporting in accordance with Services guidelines and maintain all processes, approvals, and system tools related to CXPQRM function

  • Administer technical review and risk review process for monthly and quarterly reporting

  • Function as a resident expert on the customer satisfaction survey program and administration processes

  • Manage program dashboards and develop content in support of the monthly customer satisfaction newsletter to promote project management best practices

  • Conduct project health checks in support of Regional Project Management Office leads

  • Maintain project closeout reports and identify methods to promote best practices

  • Support the evolution of a contributory forum dedicated to improving services project management practices on a global platform

  • Coordinate cross-functional team meetings as required, including Finance, Sales, Legal, Emerging Technology Practices, and Services Management teams

Required skills

  • Full understanding of industry-standard project management practices as well as Red Hat’s policies and procedures

  • Ability to interact with senior Red Hat management at all levels

  • 5 years as a project manager managing internal and IT-based projects, ideally in a professional services setting

  • Solid organizational skills, including attention to detail with the ability to build and maintain complex spreadsheets to support data analysis and reporting

  • Excellent relationship building, persuasion, and internal communication skills

  • Ability to build creative and engaging presentations

  • Comfort level to oversee word processing activities for document development and reviews

  • Experience using various project management and agile tools

  • Bachelor's degree in a related field or equivalent experience

  • Salesforce.com (SFDC) experience is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 63466

Category Consulting