Red Hat Inside Sales Account Representative - Training Services in Farnborough, United Kingdom

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Europe, the Middle East, and Africa (EMEA) Training team is looking for an Inside Sales Account Representative to join us in Farnborough, U.K. In this role, you will become part of the Red Hat Training team, which is an award-winning and innovative team within Red Hat, responsible for a significant financial contribution, increasing customer retention, and certifications that are regarded as some of the most desirable within the IT industry. You’ll be responsible for promoting new business and selling offerings and services for Red Hat Training team in EMEA, focusing on the U.K. and Ireland regions. You'll conduct the sales mostly over the phone while growing existing relationships and helping promote training bookings and revenue quotas within your specific territory. As an Inside Sales Account Representative, you will also be responsible for managing forecasts, providing quotes, closing deals, and tracking data through Salesforce.com (SFDC). You'll need to be great at engaging management decision-makers and building relationships over the phone.

Primary job responsibilities

  • Upsell courses and certifications to new and existing customer base (e.g., selling the next course in a curriculum to former course participants)

  • Profile contacts and generation leads from an available academic database

  • Meet assigned sales quotas, grow and renew existing customer relationships, and acquire new business

  • Provide follow-up activities to support the Red Hat Training team’s marketing campaigns

  • Use all available promotions, special pricing offers, and bundles to maximize revenue and bookings

  • Work with Training Business Development Managers and Key Account Managers to identify, define, and set up corporate training plans

  • Send proposals and quotes of specific solutions to gain new customers and upsell existing accounts

  • Answer sales queries through phone and email and process leads in accordance with Red Hat's service-level agreements (SLAs)

  • Share the responsibility of answering general incoming phone calls and email inquiries

Required skills

  • 1+ year(s) of inside sales or telesales experience with a record of achieving your goals within an IT environment

  • Fluent written and verbal language skills in English

  • Experience handling opportunities, reporting, and implementing plans against the reported forecasts

  • Understanding of solutions selling methodologies

  • Ability to engage management decision-makers and stakeholders at any level over the phone; the calling time will be up to 50%

  • Ability to clearly and effectively present information, demonstrate procedures, and respond to questions

  • Ability to interact with customers and colleagues on different hierarchical levels using good influencing skills

  • Motivated with an engaged approach to generating new business

  • Ability to follow processes and daily tasks consistently while maintaining a high level of attention to detail

  • Good organizational and presentation skills

  • Ability to work with many sales channels and routes-to-market

  • Experience using SFDC or similar customer relationship management (CRM) system is a big plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 63688

Category Inside Sales