Red Hat Senior Technical Support Engineer - Quay in Brisbane, Australia
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Tackle interesting problems across a new technology. The Red Hat Support team is looking for a skilled engineer to join our Quay team as a Senior Technical Support Engineer in Brisbane, Australia. In this role, you will support customers of Quay, which is a container registry that stores, builds, analyzes, and distributes container images and an established, market-leading solution with both Software-as-a-Service (SaaS) and on-premises offerings that are used and loved by customers around the world. You’ll partner closely with Red Hat’s development teams and work alongside some of the brightest developers in the open source community. This is a great opportunity to work in one of the fastest-growing enterprise software and services companies and the global leader of open source software.
Primary job responsibilities
Understand, troubleshoot, and debug customer issues to ensure that they are able to get full value from Red Hat's Quay offering
Guide customer-facing support cases to resolution, exceed customer expectations, and provide outstanding customer service
Develop and apply your engineering experience to understand, troubleshoot, and debug customer issues to ensure that they are able to get the full value from the OpenShift by Red Hat offering
Maintain technical knowledge of all aspects of our technology and market
Share your knowledge gained from troubleshooting issues by contributing to the global Red Hat knowledge management system
Maintain a commitment to providing the best experience possible for Red Hat’s customers
Exceptional software troubleshooting skills
Exceptional customer service skills
Bachelor's or master's degree in computer science or engineering, or equivalent experience
Ability and desire to quickly learn new languages and technologies
Upstream involvement in open source projects like patches submitted for upstream inclusion is a plus
Knowledge of or experience with the following technologies:
OpenShift by Red Hat, Docker, Kubernetes, or other container tools
Containers and container orchestration
Ruby, Python, or Bash
N-tier web applications
Relational databases and SQL
HTTP and Web Servers (NGINX)
RESTful APIs and single-page applications (SPAs)
Distributed source control tools like Git or Mercurial
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Job ID 63586
Category Technical Support