Red Hat Technical Consultant - Solutioning in Bangalore, India
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Sales team is looking for a Consultant based in India to provide monitoring and support for Red Hat cloud-based lab and demo environment out of Bangalore, India. In this role, you’ll provide technical end-user support to partner and Red Hat solutions architects and consultants using Red Hat lab and demo environments. You will gain a deep understanding of our solutions portfolio, including Red Hat Enterprise Linux (RHEL), Red Hat CloudForms, OpenShift by Red Hat, Red Hat OpenStack Platform, Red Hat Virtualization, and associated technologies.
Primary job responsibilities
Manage, monitor, maintain, and support multiple cloud-based lab and demo environments used by associates and partners
Field support requests from end users
Perform level 1 issue identification and fix where feasible
Escalate issues when necessary to team members and vendors
Install cloud management infrastructure
7+ years of IT industry experience, with at least 4 years of experience with Linux (preferably RHEL), system configuration, and administration
2+ years of experience with virtualization, e.g. VMWare, Red Hat Virtualization or KVM, Zen, or HyperV
Red Hat Certified Engineer (RHCE), RHCA, or equal combination of skills and experience
Knowledge of Linux containers and container orchestration
Familiarity with some sort of scripting language such as PHP, Ruby, Python, and Bash
Experience with monitoring systems like Zabbix
Configuration and maintenance of Apache web server
Knowledge of SMTP mail protocol
Familiarity with REST APIs
Help desk experience
Solid verbal and written communication skills
Ability to work well in a team environment and collaborate with others to solve problems for Red Hat associates and partners
Knowledgeable and familiar with open source technologies and industry trends relating to open source as well as the cloud marketplace
Excellent time management, decision-making, interpersonal, and organizational skills
Bachelor’s degree in computer science or related field
Ability to work in a remote office environment
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Job ID 62490
Category Solution Architecture
Remote base Remote-India