Red Hat Technical Consultant - Solutioning in Bangalore, India

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Sales team is looking for a Consultant based in India to provide monitoring and support for Red Hat cloud-based lab and demo environment out of Bangalore, India. In this role, you’ll provide technical end-user support to partner and Red Hat solutions architects and consultants using Red Hat lab and demo environments. You will gain a deep understanding of our solutions portfolio, including Red Hat Enterprise Linux (RHEL), Red Hat CloudForms, OpenShift by Red Hat, Red Hat OpenStack Platform, Red Hat Virtualization, and associated technologies.

Primary job responsibilities

  • Manage, monitor, maintain, and support multiple cloud-based lab and demo environments used by associates and partners

  • Field support requests from end users

  • Perform level 1 issue identification and fix where feasible

  • Escalate issues when necessary to team members and vendors

  • Install cloud management infrastructure

Required skills

  • 7+ years of IT industry experience, with at least 4 years of experience with Linux (preferably RHEL), system configuration, and administration

  • 2+ years of experience with virtualization, e.g. VMWare, Red Hat Virtualization or KVM, Zen, or HyperV

  • Red Hat Certified Engineer (RHCE), RHCA, or equal combination of skills and experience

  • Knowledge of Linux containers and container orchestration

  • Familiarity with some sort of scripting language such as PHP, Ruby, Python, and Bash

  • Experience with monitoring systems like Zabbix

  • Configuration and maintenance of Apache web server

  • Knowledge of SMTP mail protocol

  • Familiarity with REST APIs

  • Help desk experience

  • Solid verbal and written communication skills

  • Ability to work well in a team environment and collaborate with others to solve problems for Red Hat associates and partners

  • Knowledgeable and familiar with open source technologies and industry trends relating to open source as well as the cloud marketplace

  • Excellent time management, decision-making, interpersonal, and organizational skills

  • Bachelor’s degree in computer science or related field

  • Ability to work in a remote office environment

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 62490

Category Solution Architecture

Remote base Remote-India