Red Hat Senior Technical Support Specialist - Japanese in Bangalore, India
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Global Learning Services (GLS) team is looking for a Japanese-speaking Senior Customer Support Specialist to join us in Bangalore, India. In this role, you will be part of the Learner Experience team, providing timely technical support to our students with respect to their queries on Red Hat online training, course-related guided lab exercises, and certification. Your primary focus will be on the Japanese customers, although not limited to that. As a Senior Customer Support Specialist, you'll need to continuously learn and deepen your knowledge of Red Hat’s solutions.
Primary job responsibilities
Provide technical assistance to students by responding to incoming service requests about the Red Hat Online Learning system
Assist students with understanding our Red Hat Online Learning system and course content and course-related guided lab exercises
Apply hot fixes to course content or lab environments
Collaborate with other members of Red Hat’s training teams to resolve issues for our students
Assist curriculum developers in building and deploying cloud images for training lab exercises
Deploy updated or new course content into the Red Hat Online Learning system
Perform quality assurance (QA) tests on lab content produced by the Red Hat Training Curriculum Development team
Continuously expand your knowledge of Red Hat’s solutions
Bachelor's degree or equivalent experience in the enterprise IT industry
Excellent written and verbal communication skills in English and Japanese
Premium customer service skills and prior customer-focused role experience
Ability to work across multiple time zones
Command line expertise in Linux
Red Hat Certified System Administrator (RHCSA) and Red Hat Certified Engineer (RHCE) certifications are a plus
Ability to troubleshoot Red Hat JBoss Middleware solutions is a plus
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Job ID 63421
Category Technical Support, Technical Training