Red Hat Sales Operations Analyst in Bangalore, India
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Help guide business improvement across the organization. The Red Hat Sales team is looking for a Business Process Analyst to work with our Asia Pacific (APAC) Sales Operations team in Bangalore, India. In this role, you’ll work with cross-functional stakeholders regionally and globally to map business process and guide process standardization and improvements. We’ll expect you to be experienced in sales tools like Salesforce.com (SFDC) and Configure Price Point (CPQ) and Contract Lifecycle Management (CLM). A key element of your role will be to analyze existing operational processes that support the sales cycle. In addition, you’ll also support the implementation of a continuous improvement framework to ensure that our processes support our changing sales models, rapid growth, and increasing product sales.
Primary job responsibilities
Support management of business processes and governance by evaluating and mapping of existing business processes and systems using process mapping tools
Identify gaps and opportunities for improvement and standardization
Analyze data related to business processes, and create basic reporting and metrics
Contribute to the development of a sustainable continuous process improvement framework to increase sales and operational efficiency
Provide administrative support to the APAC Sales team (SFDC and CPQ/CLM), including lead and opportunity management and quoting cases
Troubleshoot issues with existing processes and systems
Work with global IT for system enhancements and fixes with APAC requirements and prioritization
Coordinate user acceptance testing (UAT) activities across multiple business and technical teams
Conduct sales training and enablement
Support launches of new tools and other APAC and global operations initiatives and activities
Work on a variety of daily operational activities
3-5 years experience as a business analyst with commercial experience with a vendor, reseller, or distributor in sales operations, supporting SFDC or CPQ/CLM
Bachelor’s degree in engineering or computer science; MBA preferred
Experience working with international teams and projects
Excellent communication, presentation, and relationship-building skills
Ability to work extended hours during periods of high demand
Lean Six Sigma certification is a plus
Experience evaluating data, working with reporting tools, and reviewing SQL queries preferred
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
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Job ID 62639