Red Hat Sales Operations Analyst in Bangalore, India

Company Description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Help guide business improvement across the organization. The Red Hat Sales team is looking for a Business Process Analyst to work with our Asia Pacific (APAC) Sales Operations team in Bangalore, India. In this role, you’ll work with cross-functional stakeholders regionally and globally to map business process and guide process standardization and improvements. We’ll expect you to be experienced in sales tools like Salesforce.com (SFDC) and Configure Price Point (CPQ) and Contract Lifecycle Management (CLM). A key element of your role will be to analyze existing operational processes that support the sales cycle. In addition, you’ll also support the implementation of a continuous improvement framework to ensure that our processes support our changing sales models, rapid growth, and increasing product sales.

Primary job responsibilities

  • Support management of business processes and governance by evaluating and mapping of existing business processes and systems using process mapping tools

  • Identify gaps and opportunities for improvement and standardization

  • Analyze data related to business processes, and create basic reporting and metrics

  • Contribute to the development of a sustainable continuous process improvement framework to increase sales and operational efficiency

  • Provide administrative support to the APAC Sales team (SFDC and CPQ/CLM), including lead and opportunity management and quoting cases

  • Troubleshoot issues with existing processes and systems

  • Work with global IT for system enhancements and fixes with APAC requirements and prioritization

  • Coordinate user acceptance testing (UAT) activities across multiple business and technical teams

  • Conduct sales training and enablement

  • Support launches of new tools and other APAC and global operations initiatives and activities

  • Work on a variety of daily operational activities

Required skills

  • 3-5 years experience as a business analyst with commercial experience with a vendor, reseller, or distributor in sales operations, supporting SFDC or CPQ/CLM

  • Bachelor’s degree in engineering or computer science; MBA preferred

  • Experience working with international teams and projects

  • Excellent communication, presentation, and relationship-building skills

  • Ability to work extended hours during periods of high demand

  • Lean Six Sigma certification is a plus

  • Experience evaluating data, working with reporting tools, and reviewing SQL queries preferred

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 62639

Category Operations