Red Hat Platform Operations Internship in Westford, Massachusetts
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Business Operations team is looking for an intern to join us in Westford, MA. In this role, you will need solid analytical skills, business and pricing experience, and initiative to achieve significant impact on our business. You’ll work among product, marketing, sales specialist, and business operations teams to guide our portfolio of businesses. You will join the Operations team within the Platforms Business Unit that focuses on answering questions that impact mid and long-term strategic direction, as well as short-term priority objectives for the leaders in a fact-based, objective manner that is focused on organizational impact.
Primary job responsibilities
Work on strategic projects and initiatives both on your own and with peers, experts, and leaders
Coordinate with teams in Engineering, Product Marketing, Finance, PnT Operations, Product Management
Provide analytical insights to make more informed business decisions and meet the needs of the evolving Platform solutions
Assist in the development of analytical models to automate insight generation for key Platform solutions
Prepare customer dashboards, on usage, bug count, growth, and other key performance indicators
Build and maintain Business team dashboards showing KPI trends and variances (plan vs. actuals) and run ad hoc analysis when anomalies are noted
Serve as a key business partner for reporting and both short-term and long-term business planning for executive quarterly business reviews
Work on product data analytics with product managers to tie feature and offering adoption and usage to business value; work with the Product Marketing team to update total cost of ownership (TCO), ROI, and other tools
Work on pricing strategy, impact, and analysis across the Platform’s portfolio
Generate insights by reviewing and analyzing order pipeline, bookings, reporting, marketing, engineering data
Prototype new models, conduct exploratory data analysis, and research data scienceAssist in process improvement initiatives within Data and Analytics team
Currently enrolled and pursuing MBA or MS; specializing in analytics, statistics, math, or marketing is preferred
3+ years of data analysis or related experience; may substitute with internships for some applicable work experience
3+ years of experience using Excel for financial data analysis or financial modeling
3+ years of experience with one or more tools like Tableau, Salesforce, Qlik Sense, R, and Python
Good analytical skills and experience to assess large data sets and observe patterns or trends of relevance
High attention to detail; ability to monitor, manage, and track impending deadlines and present data accurately to support decision-making
Ability to analyze complex system and process issues and communicate them in simple and understandable terms to customers and internal sales professionals
Ability to work on your own in a fast-paced environment supporting multiple operations team members and senior management
Ability to pull data from databases using SQL, and apply data cleansing, data manipulation, and data transformation techniques
Background in software engineering or business and strategy consulting is a plus
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Job ID 59494
Department Product Marketing
Posting date 10/4/2017
Remote base ..