Red Hat Platform Operations Internship in Westford, Massachusetts

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Business Operations team is looking for an intern to join us in Westford, MA. In this role, you will need solid analytical skills, business and pricing experience, and initiative to achieve significant impact on our business. You’ll work among product, marketing, sales specialist, and business operations teams to guide our portfolio of businesses. You will join the Operations team within the Platforms Business Unit that focuses on answering questions that impact mid and long-term strategic direction, as well as short-term priority objectives for the leaders in a fact-based, objective manner that is focused on organizational impact.

Primary job responsibilities

  • Work on strategic projects and initiatives both on your own and with peers, experts, and leaders

  • Coordinate with teams in Engineering, Product Marketing, Finance, PnT Operations, Product Management

  • Provide analytical insights to make more informed business decisions and meet the needs of the evolving Platform solutions

  • Assist in the development of analytical models to automate insight generation for key Platform solutions

  • Prepare customer dashboards, on usage, bug count, growth, and other key performance indicators

  • Build and maintain Business team dashboards showing KPI trends and variances (plan vs. actuals) and run ad hoc analysis when anomalies are noted

  • Serve as a key business partner for reporting and both short-term and long-term business planning for executive quarterly business reviews

  • Work on product data analytics with product managers to tie feature and offering adoption and usage to business value; work with the Product Marketing team to update total cost of ownership (TCO), ROI, and other tools

  • Work on pricing strategy, impact, and analysis across the Platform’s portfolio

  • Generate insights by reviewing and analyzing order pipeline, bookings, reporting, marketing, engineering data

  • Prototype new models, conduct exploratory data analysis, and research data scienceAssist in process improvement initiatives within Data and Analytics team

Required skills

  • Currently enrolled and pursuing MBA or MS; specializing in analytics, statistics, math, or marketing is preferred

  • 3+ years of data analysis or related experience; may substitute with internships for some applicable work experience

  • 3+ years of experience using Excel for financial data analysis or financial modeling

  • 3+ years of experience with one or more tools like Tableau, Salesforce, Qlik Sense, R, and Python

  • Good analytical skills and experience to assess large data sets and observe patterns or trends of relevance

  • High attention to detail; ability to monitor, manage, and track impending deadlines and present data accurately to support decision-making

  • Ability to analyze complex system and process issues and communicate them in simple and understandable terms to customers and internal sales professionals

  • Ability to work on your own in a fast-paced environment supporting multiple operations team members and senior management

  • Ability to pull data from databases using SQL, and apply data cleansing, data manipulation, and data transformation techniques

  • Background in software engineering or business and strategy consulting is a plus

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 59494

Department Product Marketing

Location US-MA-Westford

Posting date 10/4/2017

Remote base ..