Red Hat Sales Operations Analyst in Singapore, Singapore

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

Red Hat's Sales Operations team is looking for a Sales Operations Analyst to join us in Singapore. In this role, you will be primarily responsible for providing operational support to the Red Hat Asia Pacific (APAC) Services leadership team. You'll serve as the main point of contact between country managers and executives, focusing on the Services team’s business and other operational activities. You’ll also work with, Finance, IT, and other cross-functional teams to support projects that develop repeatable and scalable processes for business support. As a Sales Operations Analyst, you will be expected to collaborate on change management (CM) to help your team and the whole of Red Hat improve performance by continuously reshaping the way in which we work and use resources to accomplish our goals.

Primary job responsibilities

  • Contribute to the development or improvement of systems that track or capture data to make it more effective

  • Work with regional and global teams to guide system enhancement and standardization for the APAC region

  • Review and analyze order pipeline, bookings, reporting, and sales productivity

  • Provide business support for services reporting and dashboarding in customer relationship management (CRM)

  • Work toward streamlining engagement with the services vendor to guide and operationalize key strategic business initiatives

  • Maintain and document current and future process flows according to business and functional requirements

Required skills

  • Bachelor's degree; MBA is a plus

  • 5+ years of experience in sales support or enablement, e.g., sales operations, financial analysis, product management, customer support, marketing, business consulting, or other relevant department

  • Good analytical skills and experience to assess large data sets and observe patterns or trends of relevance

  • High attention to detail; ability to monitor, manage, and track impending deadlines and present data accurately to support decision-making

  • Ability to analyze complex system and process issues and communicate them in simple and understandable terms to customers and internal sales professionals

  • Ability to work independently in a fast-paced environment supporting multiple Operations team members and senior management

  • Experience producing quality documentation of business processes, requirements, and potential solutions

  • Demonstrated experience providing quality service to internal and external customers

  • Desire to be part of a company that is redefining the entire software industry

  • Excellent written and verbal communication skills

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 58862

Department Operations

Location SG-Singapore

Posting date 8/18/2017

Remote base ..