Red Hat Partner Operations Analyst in Seoul, South Korea

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Sales Operations team is looking for a Partner Operations Analyst to join us in Seoul, South Korea. In this role, you will be primarily responsible for providing operational support to the Red Hat Asia Pacific (APAC) partner programs. You'll serve as the main point of contact between the Channel Sales team and the Global Partner and Alliances team, focusing on the Channel business and other operational activities. As a Partner Operations Analyst, you will also work with Finance, IT, and other cross-functional teams to support projects that develop repeatable and scalable processes for business support.

Primary job responsibilities

  • Manage all APAC partner programs in terms of process, sales and partner enablement, etc.

  • Provide administrative support to the APAC Channel Sales team through the administration of systems and processes which add value by increasing sales productivity

  • Implement systems and processes with all back-office functions and departments; provide coordination across the Channel Sales team with relevant business departments to ensure clear communication and business success

  • Manage our internal systems including Partner Help Desk and Partner Center administration (primarily for Korean partners)

  • Analyze current systems and processes and develop or redefine them in order to increase efficiency in the field and to reduce administrative workload of the channel, CCSP, Independent Software Vendors (ISV), and Original Equipment Manufacturer (OEM) managers

  • Create new improved systems using technology where appropriate to reduce administrative burden and errors

  • Coordinate the Sales team with relevant business teams (e.g., Finance, Subscription Management, and IT) to ensure clear communication and business success

  • Maintain channel systems including partner data repository, training to all functions with an interest in the channel sales system, and Partner Help Desk facilities

  • Support Korea Channel Sales team in its daily routine and follow up on any partner contracts like advanced business partners, distributors, etc.

  • Be responsible for troubleshooting existing processes when things go wrong

Required skills

  • Bachelor's degree in business, IT, or engineering discipline or equivalent training and industry experience

  • 5+ years of commercial experience gained with a vendor, reseller, or distributor

  • Solid written and verbal communication skills in English and Korean

  • Solid background in using office software (spreadsheets at the intermediate or expert level, word processing, and presentations)

  • Solid understanding, experience, and background in sales force automation tools, customer relationship management (CRM) tools, partner relationship management tools, etc.

  • Ability to prioritize and organize work to achieve goals and meet expectations

  • High quality of service toward internal and external customers

  • Ability to maintain positive focus in difficult and challenging circumstances

  • Reliability and ability to achieve results

  • Ability to work as part of a young and dynamic team while demonstrating flexibility, ability to work without direct supervision, and initiative

  • Desire to be part of a company that is redefining the entire software industry

  • Willingness to travel up to 10%

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 58951

Department Operations

Location KR-Seoul

Posting date 8/22/2017

Remote base ..