Red Hat Service Reliability Engineer - OpenShift Online in Raleigh, North Carolina

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat OpenShift Online Service Reliability Engineering team is looking for a Service Reliability Engineer to join us in Raleigh, NC. In this position, you will play a key role in a team responsible for keeping the OpenShift environment available and secure, as well as handling the day-to-day availability of all OpenShift services at Red Hat. You’ll be responsible for problem detection and automated recovery scenarios, incident management, and understanding complicated, interconnected data points to determine when issues arise. We'll need you to be able to work in a complicated and fast-paced environment, while quickly learning new skills and creating ways to consistently meet service level agreements and keep a cloud-based service running for our customers.

Primary job responsibilities

  • Actively work to automatically detect potential issues in a large containerized environment

  • Participate in a regular on-call schedule

  • Write automation scripts to auto-correct or completely prevent issues in our online solution

  • Resolve customer issues escalated from Red Hat's Global Support team

  • Track and review changes in a fast-paced environment

  • Identify single points of failure and other high-risk architecture issues and propose more resilient resolutions

  • Perform and oversee releases to ensure proper life cycle and policies are followed

  • Perform software updates, testing, and Common Vulnerabilities and Exposures (CVE) analysis

  • Respond to security threats

  • Create and maintain standard operating procedures (SOPs) for performing maintenance tasks and remediating problems in our environment

Required skills

  • Experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora

  • Basic knowledge of monitoring systems; knowledge of Zabbix or Nagios is preferred

  • Basic understanding of configuration management systems like Ansible by Red Hat, Puppet, or Chef

  • Demonstrated ability to quickly and accurately troubleshoot issues

  • Experience with object-oriented programming in at least one dynamic language; Python is a plus

  • Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP

The following are considered a plus:

  • Experience with Kubernetes

  • Experience with Docker-based containers

  • Some experience in cloud technologies like Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Red Hat OpenStack, Amazon Web Services (AWS), Google Cloud Platform, or Microsoft Azure

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 59094

Department Software Engineering

Location US-NC-Raleigh

Posting date 8/30/2017

Remote base ..