Red Hat Service Reliability Engineer - OpenShift Online in Raleigh, North Carolina
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat OpenShift Online Service Reliability Engineering team is looking for a Service Reliability Engineer to join us in Raleigh, NC. In this position, you will play a key role in a team responsible for keeping the OpenShift environment available and secure, as well as handling the day-to-day availability of all OpenShift services at Red Hat. You’ll be responsible for problem detection and automated recovery scenarios, incident management, and understanding complicated, interconnected data points to determine when issues arise. We'll need you to be able to work in a complicated and fast-paced environment, while quickly learning new skills and creating ways to consistently meet service level agreements and keep a cloud-based service running for our customers.
Primary job responsibilities
Actively work to automatically detect potential issues in a large containerized environment
Participate in a regular on-call schedule
Write automation scripts to auto-correct or completely prevent issues in our online solution
Resolve customer issues escalated from Red Hat's Global Support team
Track and review changes in a fast-paced environment
Identify single points of failure and other high-risk architecture issues and propose more resilient resolutions
Perform and oversee releases to ensure proper life cycle and policies are followed
Perform software updates, testing, and Common Vulnerabilities and Exposures (CVE) analysis
Respond to security threats
Create and maintain standard operating procedures (SOPs) for performing maintenance tasks and remediating problems in our environment
Experience managing Linux servers running Red Hat Enterprise Linux (RHEL), CentOS, or Fedora
Basic knowledge of monitoring systems; knowledge of Zabbix or Nagios is preferred
Basic understanding of configuration management systems like Ansible by Red Hat, Puppet, or Chef
Demonstrated ability to quickly and accurately troubleshoot issues
Experience with object-oriented programming in at least one dynamic language; Python is a plus
Solid understanding of standard TCP/IP networking and common protocols like DNS and HTTP
The following are considered a plus:
Experience with Kubernetes
Experience with Docker-based containers
Some experience in cloud technologies like Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Red Hat OpenStack, Amazon Web Services (AWS), Google Cloud Platform, or Microsoft Azure
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Job ID 59094
Department Software Engineering
Posting date 8/30/2017
Remote base ..