Red Hat Documentation Program Management Internship in Raleigh, North Carolina

Job description

Company description

At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.

Job summary

The Red Hat Customer Content Services team is looking for a Documentation Program Management (DPM) Intern to join us in Raleigh, NC. In this role, you'll help us create a better customer experience through our content. The DPM team implements content strategies with our global team of technical writers. You will join a team that works with the Content Strategy team and technical writers to put into motion comprehensive content plans that encompass feedback from a broad range of stakeholders. Your team plays a critical role in the seamless implementation of content plans through resource allocation, capacity planning, status reporting, and problem-solving.

Primary job responsibilities

  • Assist the DPM team by clearly and confidently communicating and contributing to a diverse, global, cross-functional team

  • Help identify potential problems or blockers for plan implementation

  • Learn publishing, scheduling, defect, and feature tracking systems

  • Apply company processes and procedures

  • Become familiar with risk and change management concepts

Required skills

  • Problem-solving skills

  • Confident, clear communication skills

  • Familiarity with technical communications

  • Solid organizational skills

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, uniformed services, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Job ID 59555

Department Program Management

Location US-NC-Raleigh

Posting date 10/3/2017

Remote base ..